One brand. Different contexts.

How the brand comes to life across social media, video, retail, print, and the places where travel happens.

The brand in the feed.

Balance useful information with travel, culture, discovery and personality. The brand should be useful enough to trust and interesting enough to follow. Every post does not need to look like a financial explainer.

How It Works postExpected file:
action-social-how-it-works-01.jpg
Asset to be added

How It Works / Explain. Structured information about process, eligibility and documents.

Proof, Not Promises postExpected file:
action-social-proof-not-promises-01.jpg
Asset to be added

Proof, Not Promises / Prove. Real customer experiences, partner stories and verified evidence.

Discover Romania postExpected file:
action-social-discover-romania-01.jpg
Asset to be added

Discover Romania / Inspire. Travel, culture, shopping and discovery, with more expressive typography.

Different intensity. Same identity.

How It Works is more structured; Discover Romania can be more expressive. Both belong to the same visual system. The difference is intensity, not identity.

Structured social postExpected file:
action-social-how-it-works-01.jpg
Asset to be added

Structured / Information, eligibility, process, locations and documents.

Expressive social postExpected file:
action-social-discover-romania-01.jpg
Asset to be added

Expressive / Travel, culture, shopping and campaigns.

Fast. Clear. Human.

Short-form content should feel conversational, useful and visually immediate. Make the first second count, then deliver one main idea.

In practice

  • Vertical 9:16 format with tighter framing and clear face visibility.
  • Strong eye contact and a simple, intentional background.
  • Higher energy with expressive, natural delivery.
  • An immediate hook, short sentences and one idea per Reel.
  • Subtitles built into the edit; a visual rhythm that never becomes hyperactive.
Reel frame / actor on cameraExpected file:
action-reel-frame-01.jpg
Asset to be added

Closer works better.

Use a medium close-up or close medium shot. The presenter’s face is the main visual focus, with the camera at or very close to eye level.

In practice

  • Avoid excessive empty space and large desk or table areas in the lower frame.
  • Leave safe space for Instagram interface elements.
  • Keep important text and the presenter’s face away from UI obstruction zones.

Safe area guide / Final diagram to be added. Exact pixel measurements are not yet defined.

Reel framing guideExpected file:
action-reel-framing-guide.svg
Asset to be added

Talk to one person.

Be useful, friendly, confident and slightly playful. Speak conversationally to the viewer rather than performing a corporate presentation.

Do

  • Direct eye contact with the lens and an energetic opening.
  • Natural gestures with small changes in rhythm and emphasis.
  • Short pauses between ideas and friendly confidence.

Don’t

  • Overexcited or salesy delivery.
  • Memorized, scripted or overly formal performance.
  • Corporate presentation tone.

Make every word easy to catch.

Reels should be understandable without sound. Use high-contrast subtitles that are large and quick to read on a mobile screen, with minimal visual clutter.

Do

  • Keep subtitles close to the speaker and around the main focal area.
  • Use short phrases, or word-by-word treatment where appropriate.
  • Synchronize tightly with speech.
  • Stay clear of Instagram interface areas and protect the face.

Don’t

  • Long sentences covering large portions of the frame.
  • Small caption text or subtitles placed too low.
  • Captions competing with platform controls.
Reel subtitle exampleExpected file:
action-reel-subtitle-example.jpg
Asset to be added

Clarify, don’t decorate.

The video remains the hero. Add an overlay only when it helps explain a location, keyword, number, process step or call to action.

In practice

  • Use Montserrat for informational graphics.
  • Use Salted selectively for expressive hooks or B2C moments.
  • Keep overlays restrained so they do not compete with the presenter or subtitles.
Reel graphic overlayExpected file:
action-reel-graphic-overlay.svg
Asset to be added

More time. More depth.

YouTube has a stronger educational role. It should feel like “Let me explain how this actually works,” with room for deeper process explanations rather than a formal corporate presentation.

In practice

  • Horizontal 16:9 with medium framing and more breathing room than Reels.
  • Calm, confident delivery, a clear structure and natural pauses.
  • Supporting visuals and B-roll where they help the explanation.
YouTube frameExpected file:
action-youtube-frame-01.jpg
Asset to be added

Give the explanation a shape.

Move from a reason to watch to a clear next action. Give practical details enough room without losing the thread of the explanation.

  1. 01

    Hook

    Why should the viewer care?

  2. 02

    Context

    What are we talking about?

  3. 03

    Explanation

    Step-by-step information.

  4. 04

    Important details

    Exceptions, practical advice and common mistakes.

  5. 05

    Summary

    What should the viewer remember?

  6. 06

    CTA

    What should they do next?

A knowledgeable guide.

Use a friendly expert voice: calm confidence, clear emphasis and a slightly slower rhythm than Reels.

Do

  • Maintain direct eye contact.
  • Use natural gestures and pauses.
  • Emphasize important information and explain it patiently.

Don’t

  • Monotone delivery.
  • Over-performing or sounding like a news presenter.

The background is part of the brand.

The filming environment is part of the Ask For Tax Free identity. It should support both Reels and YouTube with a coherent atmosphere, not simply provide somewhere to place a camera.

Review the principles below before developing the three set concepts. Room photographs and simulations will be added when supplied.

Current filming spaceExpected file:
action-video-set-current.jpg
Asset to be added
View the three future set concepts ↓

Intentional, warm, approachable.

The space should support the speaker rather than compete with them. Keep the environment visibly connected to the identity through the complete composition.

Do

  • Warm, contemporary and clean.
  • Approachable, intentional and slightly editorial.
  • Connected to the Ask For Tax Free visual identity.

Don’t

  • Corporate, sterile or meeting-room environments.
  • A random or temporary office corner.
  • Over-decoration, childish styling or heavy branding.

Create depth, not distraction.

Separate the presenter from the wall and compose the space deliberately. The background does not need a prominent logo in every video; recognition comes from the complete visual system.

Do

  • Visual depth behind the presenter and controlled lighting.
  • A simple composition with subtle brand colors.
  • Real objects rather than fake decorative props.
  • One or two considered Romanian cultural references where appropriate.

Don’t

  • Busy surfaces, distracting signage and random office clutter.

A few considered details.

Select a small number of relevant elements. Do not turn the space into a branded showroom.

In practice

  • A magenta accent, warm off-white surfaces or a subtle purple/orange detail.
  • A Romanian-inspired graphic object or pattern, travel object or framed illustration.
  • An editorial print, physical Tax Free document or small brand object.
Set detail examplesExpected file:
action-video-set-details-01.jpg
Asset to be added

Use color indirectly.

Keep the main environment neutral, warm and clean. Use primary magenta as an accent, with purple and orange as secondary details.

Avoid large areas of intense color directly behind the face when they create visual fatigue or affect skin tones.

Pure white

#FFFFFF
Main / Clean neutral

Warm neutral

#F0EEE9
Main / Warm surfaces

Magenta

#960051
Accent

Purple

#483698
Secondary accent

Orange

#EB3300
Secondary accent

Natural, not flat.

Create flattering skin tones and visible separation from the background, with subtle depth and natural-looking contrast.

Do

  • Soft key light.
  • Controlled highlights.
  • A well-exposed face and a balanced background.

Don’t

  • Harsh overhead office lighting or flat frontal illumination.
  • Mixed color temperatures.
  • An underexposed face or blown-out background.
Lighting referenceExpected file:
action-lighting-reference.jpg
Asset to be added

Keep the person in focus.

Prioritize the presenter’s eyes and face. Reels should feel closer and more immediate; YouTube can feel slightly wider and more relaxed.

In practice

  • Keep the camera stable and the framing deliberate.
  • Place the lens approximately at eye level.
  • Avoid excessive wide-angle distortion.
  • Do not let focus settle on background elements.

Natural, contemporary, human.

Choose approachable clothing that separates clearly from the background and works with the brand palette. Branded clothing is not required.

In practice

  • Avoid visually distracting patterns.
  • Avoid overly corporate styling unless the context specifically requires it.

Same voice. Different rhythm.

Adapt the framing, pacing and depth to the platform while keeping the brand clear, friendly and recognizable.

Reels

Format
9:16
Energy
Higher
Framing
Tighter; face-led
Pacing
Faster
Content
One main idea
Hook
Immediate, in the first second
Subtitles
Prominent; understandable without sound
Duration
Short
Tone
Friendly / direct / playful

YouTube

Format
16:9
Energy
Calmer
Framing
Wider; more breathing room
Pacing
Educational; natural pauses
Content
Deeper explanation; useful B-roll
Hook
Clear, less aggressive
Subtitles
Supportive captions; prominent overlays optional
Duration
Longer
Tone
Friendly / expert / educational

Before you press record.

Check the person, space and message together. Production choices should reinforce clarity and trust.

Do

  • Keep focus on the presenter and use an intentional background.
  • Frame tightly for Reels and adapt the composition for YouTube.
  • Create depth and keep branding subtle.
  • Use subtitles and make the first sentence count.
  • Keep delivery conversational and use B-roll when useful.

Don’t

  • Random office walls or large empty desk areas.
  • An out-of-focus presenter or excessively wide framing.
  • Too many graphics or small subtitles.
  • Scripted delivery and harsh office lighting.
  • Forcing the logo into every frame.

Recommended filming environment.

Three spaces reserved for future room simulations. Each concept will include its name, a short description and the platform it is designed to support.

Video set concept 01Expected file:
action-video-set-concept-01.jpg
Asset to be added

Video set concept 01

Concept name
Concept name to be supplied
Description
Short description to be supplied.
Best for
To be confirmed · Reels / YouTube / Both
Video set concept 02Expected file:
action-video-set-concept-02.jpg
Asset to be added

Video set concept 02

Concept name
Concept name to be supplied
Description
Short description to be supplied.
Best for
To be confirmed · Reels / YouTube / Both
Video set concept 03Expected file:
action-video-set-concept-03.jpg
Asset to be added

Video set concept 03

Concept name
Concept name to be supplied
Description
Short description to be supplied.
Best for
To be confirmed · Reels / YouTube / Both

At the moment of purchase.

Retail communication creates clarity, legitimacy and visibility. Answer quickly: What is this? Can I use it? What do I need to do?

Retail signageExpected file:
action-retail-signage.jpg
Asset to be added
Window stickerExpected file:
action-retail-window-sticker.jpg
Asset to be added
Counter displayExpected file:
action-retail-counter-display.jpg
Asset to be added
Information cardExpected file:
action-retail-information-card.jpg
Asset to be added
Tax Free form holderExpected file:
action-retail-form-holder.jpg
Asset to be added
Retail postcardExpected file:
action-print-postcard.jpg
Asset to be added

Where the process becomes real.

Prioritize location, process, the next action, trust and legibility. These touchpoints need less personality and more function.

Airport applicationExpected file:
action-airport-point.jpg
Asset to be added
Sculeni border pointExpected file:
action-sculeni-point.jpg
Asset to be added
Siret border pointExpected file:
action-siret-point.jpg
Asset to be added
Directional signageExpected file:
action-directional-signage.jpg
Asset to be added

One idea, seen quickly.

Use large typography and a message that can be understood at a glance. Connect travel and Tax Free where relevant, without process-heavy explanations.

Airport OOH mockupExpected file:
action-ooh-airport.jpg
Asset to be added
Transport OOH mockupExpected file:
action-ooh-transport.jpg
Asset to be added
Border OOH mockupExpected file:
action-ooh-border.jpg
Asset to be added
City OOH mockupExpected file:
action-ooh-city.jpg
Asset to be added

Keep functional print structured and let campaign materials become more expressive. Balance information with the brand’s human character.

Make the point clear.

Prioritize hierarchy, large statements, minimal text and strong data presentation. Use Salted selectively; B2B presentations should rely more heavily on Montserrat.

Presentation coverExpected file:
action-presentation-cover.jpg
Asset to be added
Strategy slideExpected file:
action-presentation-strategy-slide.jpg
Asset to be added
B2B slideExpected file:
action-presentation-b2b-slide.jpg
Asset to be added

Clarity first. Personality second.

Carry the same recognizable system across the website, landing pages, mobile experiences and email. Let expression support the information.

Website / digital applicationExpected file:
action-digital-website.jpg
Asset to be added
Landing pageExpected file:
action-digital-landing-page.jpg
Asset to be added
Mobile applicationExpected file:
action-digital-mobile.jpg
Asset to be added
EmailExpected file:
action-digital-email.jpg
Asset to be added

Structured for business.

Use Montserrat, a clear hierarchy, real numbers and real proof. Reduce Salted, decorative illustration and campaign-style expression.

Partner deckExpected file:
action-b2b-partner-deck.jpg
Asset to be added
Retailer materialExpected file:
action-b2b-retailer-material.jpg
Asset to be added
LinkedIn postExpected file:
action-b2b-linkedin-post.jpg
Asset to be added
Sales materialExpected file:
action-b2b-sales-material.jpg
Asset to be added

Ready for the next application.

Templates and production guides will appear here when the files are supplied.

Social

  • Feed templates
  • Story templates
  • Reel graphics
  • Subtitle styles

Video

  • Reel safe-area guide
  • YouTube frame guide
  • Subtitle template
  • Lower-third template

Retail

  • Stickers
  • Posters
  • Postcards
  • Counter materials

Presentations

  • Presentation template
  • B2B deck template

Print

  • Print templates

Adapt without becoming inconsistent.

More expressive in travel, conversational in Reels, educational on YouTube, functional at the airport, structured in B2B and playful in campaigns.

Always clear, recognizable, human, trustworthy and Romanian in character.